Privacy Policy

Who we are

PLL, LLC dba Light TN 1982 Spencer Mill Rd, Burns, TN 37029 Phone: (615) 808-8882 · Email: info@lighttn.com

Information we collect

We collect information you provide directly and information collected automatically.

Information you provide: your name, email address, phone number, property address, and any details you include when you request a consultation, fill out a form, or contact us.

Information collected automatically: when you visit the Site, we and our analytics and advertising providers collect device and usage data such as IP address, browser type, pages visited, and referring URLs, through cookies and similar technologies. We use Google Analytics 4 to understand how visitors use the Site. We may also use advertising and remarketing technologies — including Google Ads and the Meta (Facebook) pixel — to measure campaigns and show relevant ads on other sites. See our Cookie Policy for details and choices.

How we use your information

We use the information we collect to:

• respond to consultation requests and inquiries;
• schedule and provide design and installation services;
• send project-related communications, and, where you have opted in, appointment reminders by email or text;
• measure and improve the Site and our marketing;
• comply with legal obligations.

We do not sell your personal information for money.

How we share your information

We share personal information only with:

• service providers who help us operate the business (for example, scheduling, payment processing, email/SMS, analytics, and advertising providers), under confidentiality obligations;
• professional partners directly involved in delivering your project, where relevant;
• authorities or others when required by law or to protect our rights.

Cookies and tracking

The Site uses cookies and similar technologies for functionality, analytics (Google Analytics 4), and advertising/remarketing (Google Ads and the Meta pixel). The Site presents a cookie-consent banner so you can accept or decline non-essential cookies, and you can also control cookies through your browser settings. Full detail and opt-out options are in our Cookie Policy.

Text messaging

If you opt in to text messages, message and data rates may apply, and you can opt out at any time by replying STOP. We do not sell mobile opt-in data and do not share it with third parties for their own marketing. See our SMS Terms for details.

Data retention

We retain personal information for as long as needed to provide our services and maintain business records, and as required by law — generally up to seven years for project and financial records — after which we delete or anonymize it.

Your choices and rights

You may request to access, correct, or delete your personal information by emailing info@lighttn.com or calling (615) 808-8882. Depending on your state of residence, you may have additional rights, including the right to opt out of targeted advertising; see our Your Privacy Rights notice.

Children's privacy

The Site is not directed to children under 13, and we do not knowingly collect personal information from them.

Third-party links

The Site may link to third-party websites. We are not responsible for their privacy practices, and we encourage you to review their policies.

Security

We use reasonable administrative, technical, and physical safeguards to protect personal information. No method of transmission or storage is completely secure.

Changes to this policy

We may update this Privacy Policy from time to time. The "Last updated" date reflects the most recent revision.

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